Unable to register my theme: Getting “An error occurred, please try again.”

[olayinkatayo]

Hi, I am trying to register my Somentra theme on a new website but I keep getting the message “An error occurred, please try again.”

I purchased the theme in 2023 and I do not have it installed on any live or staging website. Could you please help me look into why this may be happening and what I can do to fix it?

Thank you.

Topic

[Kosmas]

Hi @olayinkatayo,

It’s possible that our server’s firewall is blocking your server’s IP address.

Please send me your website’s credentials privately so we can resolve the issue.

Thanks,
Kosmas

[olayinkatayo]

Hi Kosmas,

Thank you for getting back to me on this. I have sent my website credentials to you via email.

Keep me posted.

Cheers,
Tayo

[Kosmas]

Hi Tayo

It should be OK now. Enjoy the theme. 🙂

Thanks
Kosmas

[olayinkatayo]

Thanks for helping with this, Kosmas. It works well now.

[Kosmas]

That’s great! Enjoy the theme.

[hanel_niklas]

Hello there,

I’ve got the same error when i try to activate my licence from 2024.

Can you help me out, too?

Thank you!

[Kosmas]

Hello hanel_niklas

I have just replied to your ticket.

Thank you!

[psyckott]

Hello,

I’ve got the same error when i try to activate my licence.

Can you help me out, too?

Thank you!

[Kosmas]

Hello @psyckott

Please send me your website’s credentials and your license privately so we can resolve the issue.

Thank you
Kosmas

[psyckott]

thank you. I don’t find how to PM you

[Kosmas]

I found that the licence was activated.

I have deactivated it for you. Please check whether that works; otherwise, email us via our official website.

• This reply was modified 2 weeks, 5 days ago by Kosmas.

[psyckott]

Can you please not write my domaineon the chat ? Thank you.

Thank you for deactivated it but it still not working. I sent you an eamil via your website.

Regards

[Author]

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